Patient Feedback

Feedback is important for us and future patients so we encourage all patients to provide feedback to us directly and on iWantGreatCare once their care is complete.

iWantGreatCare Certificate of Excellence 2026 awarded to Mr James Kirkby-Bott

Our Google reviews

      EXCELLENT  
   Based on 27 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Victoria Carter 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great care and communication throughout the process and I would highly recommend Mr Kirkby-Bott
  
 
      Posted on Google  
   
   Abigayle Young 
 
 
 
 Trustindex verifies that the original source of the review is Google. I cannot thank Mr James Kirkby-Bott enough; his treatment was absolutely amazing from start to finish. Before my surgery, a large 7cm by 6cm goitre had completely taken over my life. I was suffering from terrifying choking episodes, had lost over a stone and a half, and was restricted to a blended diet. I became so weak I was virtually bedbound, unable to be the active Mummy my little ones needed. It was the scariest time of my life.
Mr Kirkby-Bott’s expertise, swift action, and compassionate bedside manner changed everything. He performed a left thyroid lobectomy, and the entire surgical and post-operative care process was flawless. He and his wonderful team made me feel completely safe, heard, and supported during a time when I felt incredibly vulnerable.
Months on from the operation, I have my strength back, I am eating normally, and I am back to being the Mummy I want to be. I am running again and have even walked a 25.5-mile marathon challenge to celebrate my recovery and raise money for the British Thyroid Foundation — something that seemed impossible at the start of the year. I am forever grateful for his amazing care and cannot recommend him highly enough.
  
 
      Posted on Google  
   
   Angie West 
 
 
 
 Trustindex verifies that the original source of the review is Google. At my initial consultation with Mr K-B, I explained that the timing of the surgery he was proposing was really important to me as my daughter was getting married in Italy a few weeks later. If there was any way of fitting the surgery in so that I would be recovered sufficiently to fly, I would be hugely grateful. Mr K-B could not have done more to make this happen, as did the admin staff, the surgery went ahead and I was sufficiently recovered to attend our family’s stunning wedding in the Italian countryside😊.
  
 
      Posted on Google  
   
   Alex Cranton 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had an excellent experience choosing Mr Kirkby-Bott to perform my gallbladder surgery.  Everything went very smoothly from beginning to end and I have had a very successful outcome.
  
 
      Posted on Google  
   
   Georgina Brook 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great communication,  compassion and all round care.
  
 
      Posted on Google  
   
   Felicity Cooper 
 
 
 
 Trustindex verifies that the original source of the review is Google. I would have no hesitation in recommending Mr Kirkby‑Bott. He is an excellent consultant and surgeon. My initial consultation with him was informative and everything was booked quickly, including all tests.  My test results confirmed what Mr Kirkby‑Bott had suspected and I was scheduled for surgery very promptly. The operation went very well despite being challenging. I had every faith in Mr Kirkby‑Bott and he did an excellent job. I feel so much better now and have recovered quickly.
  
 
      Posted on Google  
   
   Nikki Culleton 
 
 
 
 Trustindex verifies that the original source of the review is Google. I was immediately put at ease and knew I was in the safest of hands. My care from consultation,surgery and post op recovery was exemplary. The whole team are friendly  caring and professional.  More importantly my operation went without any issues.
  
 
      Posted on Google  
   
   Vicki Johns 
 
 
 
 Trustindex verifies that the original source of the review is Google. I cannot thank my consultant and surgeon, Mr Kirkby-Bott, enough for the care I received during my gallbladder removal. From my very first appointment, he was professional, thorough, and incredibly reassuring. He took the time to clearly explain my diagnosis, the procedure, the risks, and the recovery process, making sure I felt fully informed and comfortable every step of the way.

On the day of surgery, I felt completely confident. His calm and caring manner made what could have been a very anxious experience feel manageable and well supported. The operation went smoothly, and my recovery has been far better than I expected. Also, to have the follow up appointment to discuss results, was reassuring.

I’m so grateful for the outstanding care I received and would highly recommend him to anyone needing similar treatment. An excellent surgeon and a credit to his profession.

The care I received at The Nuffield Hospital at Chandlers Ford in Hampshire was exceptional. Every member of staff who looked after me were very caring, calming and made me feel safe.
  
 
      Posted on Google  
   
   Keith Robinson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent from start to finish. Calm, reassuring and professional in approach, I couldn't have been in better hands.
  
 
      Posted on Google  
   
   Lucy Bates 
 
 
 
 Trustindex verifies that the original source of the review is Google. After feeling very anxious and not getting many answers previously, the support and knowledge from Mr Kirkby-Bott was great and reassuring. I received a very quick turn around, with great support throughout the consultations, the surgery itself and the follow up. Thank you!
  
 
  
  
 
    Verified by Trustindex  Trustindex verified that these reviews were published on Consultant General Surgeon Mr Kirkby-Bott's Google Business Profile. Learn more

What our patients are saying

I was treated with respect and kindness throughout my treatment and everyone was professional and friendly.

The experience was great, my first initial consultation with Mr Kirkby-Bott I knew I was in safe professional hands. He was very calm, answered all my questions and was really reassuring. But also was honest about any risks related to the surgery. He's just fantastic!
32-year-old gallbladder patient

Fantastic service and felt comfortable throughout the journey. I chose Mr Kirkby-Bott because he is a specialist in the field of thyroid surgery with years of experience and proven great surgical outcomes.

The secretarial team are fantastic, it makes a huge difference to patient care and I was kept updated throughout. My patient letters after consultation were quickly available which massively helped to keep me updated and understand my diagnosis.

Mr Kirkby-Bott has a very professional and friendly bedside manner which makes you feel comfortable throughout with his vast knowledge on thyroid disease. I fully understood everything that was happening in my surgical journey. What a great team from start to finish!

Brilliant private service highly recommend for any thyroid surgery.
43-year-old endocrine patient

Very professional. Explained what would happen and how I could prevent any discomfort while I waiting for the surgery. The surgery went really well and I had very little bruising and pain afterwards. Scars have healed well. Overall, a great experience.
51-year-old gallbladder patient

The entire process from the initial consultation, through to the surgery and then the follow up consultation, was extremely professional and efficient. Having never been under general anaesthetic before, my fears were dealt with very well both by Dr. Kirkby-Bott and the anaesthetist on the day of surgery. The Lipoma removal procedure was extremely successful and has had a great effect on me mentally and physically. The job done and the results are perfect, I could not be happier with the outcome.
46-year-old lipoma patient

From the initial consultation I felt confident that Mr Kirkby-Bott had the experience and expertise needed to carry out the surgery I required, and I am very happy with the outcome of my treatment.

I was able to ask him questions about anything that was worrying me and he was willing to explain his answers in a way that I could understand. His website was also invaluable in providing information before and after surgery.

I would not hesitate recommending Mr Kirkby-Bott to anyone needing surgery in his field.
71-year-old endocrine patient

Everything was much more than I could have wished for. Mr James Kirkby-Bott was the most knowledgeable consultant on my condition. He was very polite and reassuring and explained everything that my surgery would entail. The procedure was straightforward and I was immediately free from pain. I am so glad that I chose Mr James Kirkby-Bott to carry out my procedure and would recommend him to anyone needing treatment
79-year-old lipoma patient

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Feedback is important for us and future patients so we encourage all patients to provide feedback to us directly and on iWantGreatCare once their care is complete.

Our Google reviews

What our patients are saying

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